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OTTAWA, ONTARIO--(Marketwired - Feb 2, 2016) - Persistent problems with Shared Services Canada (SSC) outlined today in a report by Auditor General Michael Ferguson should come as no surprise, given the previous Harper government's appalling record of not listening to its own employees, says the Professional Institute of the Public Service of Canada (PIPSC), which represents IT professionals in the department. But these same problems can be fixed.
"The failure to adequately upgrade IT infrastructure, track costs, measure partner satisfaction, and migrate federal government email to a new system on schedule have their origin in the previous government's over-reliance on outsourcing services and a 'dialogue of the deaf' approach to organizational change," says PIPSC President Debi Daviau.
"We've argued for a long time that the government has the expertise in-house to resolve a lot of these issues but, until now, it has refused to listen to either the professionals it employs or the Canadians it serves," added Daviau. "Nothing makes that point clearer than the finding in today's report that 'SSC presented its own assessment of partner satisfaction' and that 'some partners stated that they disputed SSC's assessment of their satisfaction.'"
"The new Trudeau government has an opportunity to change this approach and to ensure that dedicated government professionals are properly engaged in fixing the system from this point on," she concluded. "Together with the Auditor General's finding that gender-based analysis has not been widely practiced in the 20 years since it was adopted makes clear that the current government has much to do to overcome the deficiencies of past government approaches."
The Professional Institute of the Public Service of Canada represents some 55,000 professionals and scientists across Canada's public sector.
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